FAQs
1. Your stay
What's the minimum stay?
Our stays start at 30 nights. Guara is built for settling in, not just visiting.
Is the apartment ready to move into?
Yes, Guara apartments come fully furnished and equipped: kitchen, linens, bedding, wifi, and everyday essentials. Just bring your suitcase.
Can I extend my stay?
It depends on availability. Write to us at [email protected] and we'll take care of it.
Are pets allowed?
Yes, as long as you let us know in advance. Up to 2 pets per apartment, with an additional fee for their stay.
2. What's included and payments
What's included in the price?
We keep it clear before you book, with no hidden costs. The price includes the booking fee, the current month, and the base utilities payment. The exit cleaning fee can be paid with either your first or last payment.
Is there a deposit?
Yes, Spanish regulations on temporary rentals require us to collect a deposit. It's paid before check-in.
How and when do I pay?
By bank transfer, debit, or credit card. The booking is confirmed with the first month's payment plus the booking fee; the rest of the stay is billed monthly along with the corresponding utilities.
3. Booking
How do I book?
Check available dates and apartments on our website and write to us at [email protected]. We'll confirm availability and guide you through the whole process.
What's the cancellation policy?
- If you cancel more than 60 days before check-in, you'll receive a full refund.
- For cancellations made between 31 and 60 days prior to check-in, a 10% fee of the total booking cost will be charged.
- Cancellations made 30 days or less before check-in will incur a 50% fee.
Can my company book on my behalf?
Yes. We work with companies relocating their teams and issue whatever documentation and invoicing they need. Write to us at [email protected].
4. During your stay
What if something goes wrong?
If you notice any damage or something breaks, let us know at [email protected] as soon as possible. That's on us to sort out.
Can I request cleaning during my stay?
The apartment is delivered in optimal condition. If you'd like to book additional professional cleaning during your stay, you can request it through the guest portal.
5. Practical matters for moving in
Can I register my address at the apartment?
Yes, if your stay is longer than 6 months. Write to us at [email protected] to confirm the requirements.
6. I'm a property owner
Do you manage my property too?
Yes, we also manage owners' assets. Write to us at [email protected].